Frequently Asked
Everything clients ask us most, answered plainly.
Is it really leather?
Yes. Every ZULVIQUE piece is made from real leather, chosen hide by hide. The natural grain, markings and tonal variation you see are the hide's own — never printed, never imitation.
Why does my bag's pattern differ from the photo?
Because no two hides are alike. Speckling, pattern and tone vary naturally from piece to piece — the bag you receive is genuinely one of one.
How long is delivery?
12–15 days. Our pieces are collected from different parts of the globe and handstitched, and the handwork is built into the timeline.
How much is shipping?
Free worldwide on orders over $200. Below that, a flat $18.
What is your return policy?
You have 30 days from delivery to return any unused piece with its tags on. If a piece arrives damaged, photograph it within 48 hours and email us — we will replace it or refund you in full, and we cover the return shipping. For non-damage returns, return shipping is yours; refunds go to your original payment method. Jacket sizes can be exchanged free of charge. Natural hide markings are character, not a flaw.
How do I choose a jacket size?
Our jackets run true to size, from S to XXL. If you are between sizes, or plan to layer underneath, size up. Sizes are listed on each product page.
Are the duffels cabin-friendly?
Yes — approximately 50 × 25 × 25 cm, sized for the overhead locker, and roomy enough for three to four days of clothing.
How do I care for the leather?
Keep it dry, condition it a few times a year with a neutral leather balm, and store it away from direct sunlight. Real leather rewards a little care with decades of character.
Can I change or cancel my order?
Email us at zulviqueusa@gmail.com as soon as possible. Because each piece is handstitched to order, changes are possible only before work on your piece begins.
Still curious? Ask us directly.